Frequently asked questions

Fifty answers, no forms.

Everything people usually call to ask, grouped by what you are trying to do. If the answer you need is not here, the phone is faster than a form.

Or call 516-785-937850 answers

01 / 07

Visiting Cherrywood Auto

Everything about getting here, when we are open, and what to have with you, whether you are coming to look at a vehicle or to drop a car off for service.

What are your hours?

Cherrywood Auto is open Monday through Friday, 7:30 a.m. to 5:00 p.m., and Saturday, 8:00 a.m. to 1:00 p.m. We are closed Sunday. The early weekday start suits people who want to leave a car before work, and the Saturday morning is the easiest window if weekdays are difficult. If you are coming near the end of the day, call 516-785-9378 first so someone can be ready for you.

Where exactly are you located?

We are at 1386 Wantagh Ave in Wantagh, New York, at the corner of Wantagh Avenue and Beltagh Avenue in Nassau County. That puts us a short drive from Bellmore, Merrick, Seaford, Levittown, and Massapequa. The directions page has a map and the turns from the main roads, which helps if you are coming off the Southern State or Sunrise Highway.

Do I need an appointment, or can I just stop by?

You can stop by during business hours, but calling ahead is better for both sides of the building. For a vehicle, a call confirms it is still here and gives us time to have it ready to drive. For service, a call lets us match the work to an open bay instead of asking you to wait around. Either way, 516-785-9378 reaches us.

Is there parking on site?

There is parking at 1386 Wantagh Ave. If you are dropping a car off for service, pull in and come to the office rather than leaving the keys in the vehicle. Mornings are the busiest part of the day and the lot fills up with cars waiting for work, so if there is nowhere obvious to put yours, call 516-785-9378 and someone will tell you where.

Are sales and service at the same address?

Yes. Cherrywood Auto sells used vehicles and runs a full service center at one address, 1386 Wantagh Ave in Wantagh. There is no second location and no separate shop across town. It also means the people who would repair a car after you buy it are the same people who look after it before it goes out the door.

What should I bring with me?

It depends on the visit. To drive a vehicle, bring a valid driver license. If you might buy the same day, add proof of insurance and a way to pay a deposit. If a trade is coming with you, bring its registration, every key you have, and the title or the payoff details from your lender. For service, the car and the key are enough.

Are you open on Saturday?

Yes. Saturday hours are 8:00 a.m. to 1:00 p.m., which is the easiest window for most people who cannot get here during the week. It is also the busiest part of the week, so calling 516-785-9378 ahead of a Saturday visit is worth the two minutes, particularly if you want to drive a specific vehicle or leave a car for service. We are closed Sunday.

02 / 07

Buying a used car here

How buying a used vehicle from Cherrywood Auto actually works, from checking what is on the lot today to the paperwork you sign on the day you take it home.

How do I know whether a car on the website is still available?

Call 516-785-9378 and ask about that specific vehicle. Used inventory moves one car at a time, and a listing can stay up for a short while after the car is sold. A quick call before you drive over saves the trip, and if the one you wanted is gone, we can tell you what else on the lot is close to it.

Why do some listings say Get ePrice instead of showing a number?

Those vehicles are quoted over the phone rather than posted with a figure. It usually means reconditioning is still being finished, or the final number depends on how the deal comes together with a trade or with financing. Nothing is being hidden. Call 516-785-9378, ask for the price on that vehicle, and you will get it directly.

Can I take a test drive?

Yes, with a valid driver license. Call first so the vehicle is ready and someone is free to go out with you. Drive it the way you actually drive: a rough road, a highway on-ramp, a firm stop from around 45 miles per hour, and full-lock turns in a parking lot. The test drive checklist guide sets out a route worth copying.

Is there a vehicle history report for the car I am looking at?

Ask about the specific vehicle and we will go through what is available for it. A history report records what was reported to it, which is useful for title status, odometer readings, and the number of previous owners, but it cannot show a repair that was never claimed. Read it alongside a physical inspection rather than instead of one.

Can a car be inspected before I commit to buying it?

Ask when you call, because arrangements like that are agreed case by case rather than set by a blanket policy. Cherrywood Auto also performs pre-purchase inspections on vehicles people are considering elsewhere, and the pre-purchase inspection service page explains what that covers. The real value of an inspection is the list of upcoming work, not only the pass or fail.

What is an out-the-door price, and why should I ask for one?

The out-the-door price is the total you pay: the vehicle, New York sales tax, title, registration, and any dealer fees, in a single number. Ask for it in writing before you agree to anything, because a monthly payment can be made to look smaller simply by stretching the term. Negotiating the total keeps every part of the deal visible.

Does the car come with a warranty?

Coverage varies from vehicle to vehicle, so ask about the specific car rather than assuming a standard term. Some used vehicles still carry the balance of a manufacturer warranty and others are sold differently. Whatever applies to the car you are considering is stated in writing on the paperwork, and you can confirm it in advance by calling 516-785-9378.

What happens on the day I pick the car up?

You sign the sales paperwork, show proof of insurance in your name, settle the balance, and hand over the trade if there is one. Title and registration work is prepared here rather than leaving you to visit the DMV yourself. Bring your license, your insurance cards, and your method of payment, and allow real time for it rather than a few minutes.

03 / 07

Financing and payments

What Cherrywood Auto can do with a credit application, what the lender decides, and what to have ready so an approval does not stall over a missing document.

Who actually decides whether I am approved?

The lender does. Cherrywood Auto is a dealership, not a bank, so we take your application and submit it, but the approval, the rate, and the term are the lender decision, based on credit history, income, the down payment, and the vehicle itself. Nobody here can promise an approval in advance, and you should be wary of anyone who does.

What do I need to bring to apply for financing?

A valid driver license, proof of income such as recent pay stubs, proof of where you live such as a utility bill, and proof of insurance. If you are self-employed, bring bank statements or tax returns instead of stubs. If a trade is part of the deal, bring its registration and payoff information. Missing paperwork is the most common reason an application sits still.

Can I get pre-approved before I choose a car?

Yes, and that is usually the better order. Starting with the application tells you a realistic payment range before you fall for a particular vehicle, which makes the whole search shorter and calmer. The get pre-approved page explains what the application asks for. A pre-approval is a working figure, not a promise, and the final terms still come from the lender.

Is the payment calculator on the site what I will actually pay?

No. It is an estimate built from a price, a down payment, a term, and a rate that you choose. Your real payment depends on the rate a lender approves, on taxes and fees, and on any trade equity applied to the deal. Use the calculator to compare scenarios and set a budget, then treat the lender offer as the actual number.

I have had credit trouble. Is it still worth applying?

It is worth having the conversation. Lenders look at more than a score, including how long you have been at your job, your income, how much you can put down, and what the vehicle is worth. The bad credit auto loans page explains what tends to help an application. No one can guarantee an approval, and any dealer who claims otherwise is guessing.

How does equity in my trade change the financing?

If your trade is worth more than you still owe on it, the difference works as a down payment and reduces the amount financed. If you owe more than it is worth, that gap has to be paid or rolled into the new loan, which raises the balance and the payment. Either way it moves the numbers, so it belongs in the conversation early.

How much should I put down?

Enough that the loan does not start out larger than the car is worth. A vehicle loses value the moment it is registered to you, so roughly 10 to 20 percent down usually keeps the balance under the value from the beginning, which protects you if the car is totaled early in the term. The down payment page goes through the tradeoffs.

04 / 07

Trade-ins and appraisals

What sets the value of a trade-in, what to have with you when you bring it, and how the payoff on an existing loan fits into the rest of the deal.

How do you decide what my car is worth?

By looking at it. Year, mileage, trim, and options set the starting range, then condition moves the number: tires, brakes, bodywork, corrosion underneath, service history, how many keys exist, and what the market for that model is doing at the moment. The value your trade page walks through what raises and lowers an appraisal before you come in.

Can I get a figure without bringing the car in?

You can get a rough range from an online estimate, but a firm number needs the vehicle in front of someone. Photos and a description miss the things that move value most, including tread depth, brake condition, rust underneath, and how the car actually drives. Fill in the details on the value your trade page, then bring it by so it can be looked over.

Do I have to buy a car from you in order to trade mine in?

Ask when you call, because that is handled case by case rather than by a fixed rule. A trade is most often part of a purchase, where the value comes off the price of the vehicle you are buying. If you simply want to know what your car is worth, say so on the phone and you will get a straight answer.

What should I bring to an appraisal?

The vehicle, every key you have, the registration, and the title if you hold it. If there is still a loan or a lease on it, bring the lender name, the account number, and a current payoff quote. Service records help as well. Anything that proves recent work, such as new tires or a timing belt, is worth showing rather than describing.

What if I still owe money on the car I want to trade?

That is normal and it does not stop a trade. The payoff amount is compared with the appraised value. If the car is worth more than the payoff, the difference works as a down payment. If you owe more, the shortfall has to be covered in cash or added to the new loan. Get a current payoff quote from your lender first.

Should I repair things before trading it in?

Usually not the large items. Spending on a major repair rarely returns its cost in the appraisal, and the same work can often be done more cheaply once the car is here. Small things do help: clean it out, replace a dead bulb, put the spare and the jack back, and bring both keys. A missing second key costs real money to replace.

Is trading in better than selling the car myself?

A private sale usually brings more money. A trade takes an afternoon instead of several weeks, with no strangers at your house, no payment risk, and no title paperwork for you to file. Under New York rules the trade allowance also lowers the amount your sales tax is calculated on. Which is better depends on how much of that work you want.

05 / 07

Service and repair

How to get a car looked at, what to tell us when you call, and how we separate the work that cannot wait from the work you can plan for later.

How do I book a repair?

Call 516-785-9378 and describe what the car is doing. That conversation decides how long the visit needs to be and which bay the work belongs in, so it is more useful than simply asking for a slot. Drop-off works well here, because the shop opens at 7:30 a.m. and the car can be looked at during the day while you are at work.

What should I tell you when I call about a problem?

Three things: what changed, when it happens, and how worried you are. A noise, a light, a vibration, a smell, or a leak is the starting point. Then narrow it down. Cold or warm, turning or braking, at low speed or on the highway, constant or occasional. That detail can remove an hour of diagnostic guessing before the car is on the lift.

Will you work on a car I bought somewhere else?

Yes. Cherrywood Auto is a full service center as well as a dealership, and most of the vehicles in the shop on any given day were bought elsewhere. Where the car came from makes no difference to how it is treated. The service center page lists the areas covered, from diagnostics and brakes to exhaust, suspension, cooling, and engine work.

How will I know what needs doing now and what can wait?

Because the findings are sorted that way. They fall into four groups: safety items to deal with before you drive it, conditions that cause further damage if they are left, routine maintenance that is coming due, and items worth keeping an eye on. You get those categories rather than one long list, so you can decide what happens today.

When should I stop driving and call instead?

Stop if the temperature gauge is climbing, the check engine light is flashing, an oil pressure warning appears, you smell fuel or exhaust inside the car, or the steering or brakes feel wrong. Those conditions get worse quickly, and driving on can turn a repair into a replacement. Pull over somewhere safe and call 516-785-9378 for guidance.

Can I wait while the work is done?

It depends entirely on the job. An oil change or a bulb is a short wait. Diagnostics, brake work, exhaust repair, or anything that needs a part ordered is not, and saying otherwise only strands you in a chair for the afternoon. Ask when you call and you will get an honest read on the time before you choose to wait or leave the car.

Does using an independent shop void my manufacturer warranty?

For routine maintenance, no. Having the work done at an independent shop does not by itself void a manufacturer warranty, as long as the required services are performed on schedule and you keep the records. Warranty repairs themselves are handled by a franchised dealer for that brand. Keep every invoice, because documentation is what proves the maintenance was done.

06 / 07

New York State inspections

What a New York State inspection covers, what causes a vehicle to fail, and how to avoid arriving on a day when your car cannot pass the emissions portion.

How often does a car have to be inspected in New York?

Once every twelve months, and again when ownership is transferred. The sticker on the windshield shows the month and year it runs out, and it expires at the end of that month. New York State sets the requirement and the DMV licenses the stations that carry it out. Cherrywood Auto is an inspection station, so it can be done here.

What is actually checked during an inspection?

The safety portion covers brakes, steering and front end, suspension, tires, lights, the windshield and wipers, mirrors, the horn, seat belts, and the fuel and exhaust systems for leaks. Most vehicles also get an OBD emissions check, where the onboard computer is queried for fault codes and readiness. The New York State inspection service page goes through it in detail.

Will a check engine light fail the inspection?

Yes. An illuminated check engine light fails the emissions portion no matter how well the car drives. Clearing the code without fixing the cause does not help either, because erasing the codes resets the readiness monitors and the vehicle then fails for not being ready to test. Have the code diagnosed and the fault repaired first, then inspect it.

What does emissions readiness mean?

Your car runs self-tests on its emissions systems as you drive, and each completed test sets a readiness monitor. If the battery was disconnected or the codes were recently cleared, those monitors reset, and the vehicle cannot pass until they run again. That usually takes a mix of local and highway driving over several days, not one trip around the block.

What are the most common reasons a car fails?

Tires worn past the legal tread depth, brakes at their limit, a burned-out bulb, torn wiper blades, a windshield crack in the driver line of sight, an exhaust leak, corroded brake lines, and a check engine light. Most of those are visible before you arrive, and several take only minutes to put right if you catch them first.

When is the best time to schedule an inspection?

Before the last week of the month it expires, because that week is the busiest one at every shop in Nassau County. Call 516-785-9378 with the expiration month from your sticker and get a time. If the car is due for other work anyway, combining the two saves a second trip and catches anything that would fail on the spot.

What do I need to have with me for an inspection?

The vehicle, the key, and the current registration. Insurance has to be valid, because a New York registration depends on it. It also helps to mention anything recent, such as a battery replacement or a repair where fault codes were cleared, since that can leave the car unable to complete the emissions portion on the day you come in.

07 / 07

Registration, insurance and New York rules

The New York rules that come up in almost every purchase: insurance in the registrant name, sales tax based on where you live, plates, and who to ask when an answer has to be official.

Do I need insurance before I can register a car in New York?

Yes, and it has to be in the name of the person registering the vehicle. New York will not issue a registration without proof of liability coverage that matches the registrant exactly, which is why insurance gets arranged before delivery rather than after. Have the policy bound and the insurance identification cards in hand on the day you collect the car.

Whose name does the insurance have to be in?

The registrant name, and the two have to match. If the car is registered to you, the policy has to be in your name. A policy in a parent name or a spouse name will not register a vehicle in yours. This catches people out regularly, so if your situation is unusual, settle it with your insurance company before the pickup date.

How is sales tax calculated on a car in New York?

By where you live, not where you buy. A Nassau County resident pays the Nassau County rate even if the vehicle is purchased in another county. A dealership collects it as part of the paperwork rather than leaving you to pay it at the DMV. The New York State Department of Taxation and Finance sets and publishes the current rates.

Does a trade-in reduce the sales tax I pay?

In New York the trade-in allowance from a registered dealer reduces the amount the tax is calculated on, so tax applies to the difference rather than to the full price of the car you are buying. That is one reason a trade can be worth more than the raw figure suggests. The Tax Department is the authority on how it is applied.

Can I move my current plates onto the car I am buying?

Usually yes. New York plates belong to the registrant rather than to the vehicle, so plates from a car you own can generally be transferred to a replacement. The registration record has to be updated and the insurance has to match. Mention it before the paperwork is drawn up, and check anything unusual with the DMV, which makes the final call.

Who handles the registration and title paperwork?

For a purchase here, the dealership prepares and submits the title transfer, the registration, and the sales tax form, so a DMV trip is not normally part of buying a car. A private-party sale is different, and you file it yourself with the signed title, a bill of sale, proof of insurance, and the tax form. Bring your license either way.

Where do I go for an official answer about a New York rule?

The New York State Department of Motor Vehicles for registration, titles, plates, licensing, and inspection requirements, and the Department of Taxation and Finance for sales tax. Both publish the current rules, and both revise them from time to time, which is why we point you there rather than quoting figures that may already be out of date.

Still looking

Where to go for more detail.

These answers are deliberately short. When a question needs more than a paragraph, there is usually a page built for it: the guide library covers buying, financing, New York rules, and maintenance in depth, and the glossary defines the terms that come up along the way.

For anything specific to one vehicle, one repair, or one situation, calling 516-785-9378 is faster and more accurate than any page can be. Availability, condition, timing, and what applies to your particular car are things we would rather confirm than guess at in writing.

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